Refund policy

If there is an issue with your order, please reach out to me directly at kim@kimrostudio.com

I offer returns/refunds if a customer is unhappy with their order. Returns/refunds must be requested within 14 days of order delivery. 

Here are some examples where a return/refund might be desired:

• Your item has arrived damaged during shipping.
• The postal system lost your package and/or it has not arrived after 4 weeks of being in transit (US).
• You're unhappy with your item and seek a refund.
  

*If a customer seeks a refund, they will need to ship the item back to me at their expense, and once received, a full refund will be issued. Cost of return shipping is at the buyer's expense.
*If a package is returned to me as undeliverable, or has been lost by USPS, I am more than happy to re-send the order, or offer a full refund if the customer prefers.