Do you do commissions?

I am currently not open for commission work, but that may change in the future! If you’d like to stay up to date on when I’m accepting commissions or when I release new products in my shop, sign up for my Mailing List.

Is your shipping/packaging material eco-friendly?

Yes! It is really important to me that my business be as eco-friendly as possible, and part of that process is letting you know what to do with the shipping materials you receive with your orders. All of my packaging material is either curbside recyclable and/or biodegradable/compostable. I proudly buy the bulk of my shipping materials from Eco Enclose – a great company innovating what eco-friendly shipping supply looks like. The materials I use:

Curbside Recyclable:

  • Rigid Mailers: Recyclable/Biodegradable
    Made from 100% recycled material.

  • Tissue Paper: Recyclable/Biodegradable

  • Uncoated Paper Sticker: Recyclable

  • Uncoated Paper Shipping Label: Recyclable

  • Kraft Paper Tape: Recyclable/Biodegradable
    Uses plant-based adhesive

  • Small Cardboard Boxes : Recyclable/Biodegradable
    Used only for bulk greeting card orders.

Compostable or Waste Only:

  • Eco Clear Bags: Compostable
    These bags are made from plant-based materials and are compostable, but if you don’t compost at home, they unfortunately need to be disposed of in your regular waste. I use these bags to keep your items clean and waterproof on its journey to you. Once my remaining stock is used up, I’ll be switching to water-resistant paper glassine bags, which are curbside recyclable.

Did you go to art school?

Yes! I went to Laguna College of Art & Design for 4 years and graduated with a Bachelors degree in Illustration and Fine Art in 2010.

What materials do you use?

I work mainly in traditional mediums such as gouache, watercolor, acrylic, colored pencil, graphite, ink etc., but I also make use of digital media when fitting. I used to work a lot with oil paint, but I’m happier using mostly water-based materials these days because oils require a lot more setup and precautions to make sure your health is not affected with long term use.

Do you ship worldwide?

Yes, I do! Each order has a flat shipping fee based on your location that does not increase with the purchase of multiple items. I always try to ship your purchases in one package, when possible.

A note about shipping:

I ship using rigid mailers to ensure your artwork reaches you in the best condition. Each order is custom made/thoughtfully packaged especially for you and I do my very best to see that your items are shipped as quickly as possible (usually in 1-3 days). Given the state of postal services in our current worldwide circumstances, please allow extra time for shipping. Once the package leaves my hands, I have no control over the speed in which it arrives to you.

USPS Shipping Estimates:
US: 7-10 days
International: 2-3 weeks

What payment methods do you accept?

I use Stripe and Apple Pay to accept payment.

Returns and Refunds

Please contact me directly if:

  • Your purchase has arrived damaged or there is a problem.

  • The package has not arrived after 4 weeks.

  • You are unhappy with your purchase and seek a refund.

Full refunds may be processed, but only once the item is shipped back and received. Cost of return shipping is at the buyer's expense.

If your package arrived, was not picked up and was returned back to us, I am more than happy to send the package back to you again, however the cost of shipping the package again is at the buyer’s expense.

If you have any other questions, please feel free to contact me directly at kim@kimrostudio.com